Livewire Electric Privacy Policy

Last Updated: 2024

Livewire Electric (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our customers’ personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you engage with our services or visit our website.

This Privacy Policy is intended to provide you with clarity regarding how we handle your information and your rights. By using our services, you consent to this Privacy Policy.

1. Information We Collect

We may collect the following types of information to better serve you:

• Personal Information: Name, contact information (address, phone number, email), and any information necessary to complete projects or provide estimates.
• Payment Information: Credit card information, billing address, and other payment-related details when you make a payment for our services.
• Project Information: Details related to your project requirements, including site details and other specifications.
• Technical Information: IP addresses, browser types, and other technical data when you use our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Process requests, schedule appointments, deliver services, and communicate with you about your project.
• To Process Payments: Handle transactions securely for our services.
• To Improve Customer Service: Address any inquiries, feedback, or issues related to our services.
• For Marketing: Send promotional materials, newsletters, or updates (with the option to unsubscribe).
• For Legal and Compliance: Comply with legal requirements, enforce policies, and respond to lawful requests.

3. SMS Communication

Livewire Electric uses SMS to communicate with our customers. You may receive notifications of upcoming appointments or when a technician is en route to you.

By providing your mobile phone number, you consent to receive SMS messages from Livewire Electric related to your inquiry. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Message and data rates may apply. Message frequency varies. Reply “STOP” to opt-out or “HELP” for more information.

3. How We Share Your Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following cases:

• Service Providers: We may share information with trusted third-party vendors who assist in providing services to you, such as payment processors or subcontractors.
• Legal Requirements: We may disclose information to comply with legal obligations or protect our rights and the rights of others.

4. How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure, using industry-standard security protocols and procedures. However, please note that no method of data transmission or storage is completely secure.

5. Your Choices and Rights

• Access and Correction: You may request to access, update, or correct your personal information at any time by contacting us.
• Opt-Out: You may opt out of receiving marketing emails from us by following the unsubscribe instructions provided in each email.

6. Changes to Our Privacy Policy

We may update this Privacy Policy periodically. We encourage you to review this page regularly to stay informed of any changes.

7. Contact Us

If you have questions or concerns regarding this Privacy Policy or wish to exercise your rights, please contact us at:

Livewire Electric Inc
425 West Second Ave
Eugene, OR 97401
541-344-4928